Why we may be late
Abolish leaves a two hour window of service. After
each job the technician may finish earlier or later than expected.
When dealing with bees, birds, or any other animals you never
know what surprises they may leave behind. For the most part,
our technicians arrive within their two hour window. If they are
running past their two hour window, please consider what the technician
may have encountered.
Apart from jobs, there are other situations that
are out of our hands. For instance, Traffic is at times unpredictable
and when it is bad it is bad. Car accidents can badly congest
the freeways and it may take an hour of traffic to get to the
job site. Here is an example of a true story.
"2pm appointment is set, the job is only 30
minutes away. Nothing else is interfering with the schedule, So
You leave at 1:15 to get to the job that should be only 30 minutes
away. Well on the way there 5 min before you get to travel down
the freeway there is a traffic accident Freeway is closed, you're
in a bad reception area. Here are the pictures to give you an
example of a this situation. The office has no idea what has happened,
the customer has no idea and the technician has no reception,
just an average day at work."
Here is another real situation:
We get a call that a rat is in the house. We show up and estimate
that it will take us an hour or 2 hours to get the rat out of
the house. The kids are scared, they won't leave their bedrooms,
the wife is running around and the husband is at work. Once we
arrive the rat decides to run from one room to another room. We
solved that room now the rat decided to run underneath the dish
washer. Then, after we take out the dish washer, disassembled
it to get the rat. We encounter another rat that is running around.
Our 2 hour window that we allowed our technician for has run into
the 3 hour mark. Now there is a live rat running around in the
house, are we supposed to say sorry we have to leave because we
have another appointment to get to within their 2 hour window
or should the customer understand that the estimate has gone over
time and we always get the job done.